A rating is always automatically activated if it has a rating average of 4.0 points. If the average rating is below 4.0 points, the rating is not automatically activated and is first checked by us.
If, for example, deficiencies in cleanliness are mentioned in the rating, we ask the guest for evidence and decide on the basis of this whether the rating is activated. If no evidence is available, the rating will not be released. However, if the guest complains about other aspects that are difficult to prove with a photo (e.g. TV defective, host not reached, etc.), we will contact you to discuss the matter and decide whether the rating will be activated.
If your guest has not booked with you, but only inquired without booking, your guest may not submit a rating. Should this still occur in individual cases, we ask you to contact us.